Signal #102 that living in Switzerland is different: customer service is about the commercial entity, not the customer.
I called my bank to make a request (email takes several weeks to receive an answer). I need to go in to the bank in person to accomplish what I need. In the particular bank, there are no appointments, so one must go, and there may be a wait, said the receptionist.
Then, I called the rental agency. The one person who handles my rental is out till later. I was asked to call back later (no voicemail and no message-taking on their end).
I called my bank to make a request (email takes several weeks to receive an answer). I need to go in to the bank in person to accomplish what I need. In the particular bank, there are no appointments, so one must go, and there may be a wait, said the receptionist.
Then, I called the rental agency. The one person who handles my rental is out till later. I was asked to call back later (no voicemail and no message-taking on their end).
